如果以上方法不能解決，那就要看是什么性質的凍結。如果是長期不用或資金有不正常的進出。需要本人持本人身份證到柜臺去辦理解凍；如果是執法機關因為相關案件把賬戶凍結了，需要持卡人配合相關機關完成案件執行，才能恢復被凍結的賬戶

This mainly depends on the nature of the freezing. If it is not used for a long time or there is abnormal inflow and outflow of funds. I need to go to the counter with my ID card to unfreeze; If the law enforcement agency has frozen the account due to the relevant case, the cardholder needs to cooperate with the relevant authorities to complete the case execution before the frozen account can be recovered